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Terms & Conditions


1. Terms of website use

1.1Included in this terms of use as well as any documents referred to informs you of the terms of use on which you may make sure of our website 'website'), whether as a guest or as a registered user. The use of our website includes accessing,  browsing or registering to use our website.

1.2. By using our website, you are confirming that you accept the terms outlined here and you agree to comply with them in their entirety. If you do not agree to any of these terms, you must not use our website.

2.Other terms

2.1 These terms of use also refer to the following terms:

  • 2.1.1. Privacy Policy, these terms state on how we process any personal data we collect from users of our website, you consent to this information being processes and you warrant that all data is accurate.

  • 2.1.2. Cookie Policy, that set out information about cookies on our website.        

3. Changes to these terms

3.1 We reserve the right to at any time revise these terms of use by updating this page. Please revisit this page to keep up to date with any changes.

4. Website Alterations

4.1 From time to time we will update our website, and the content can change at any time. However, please be aware that any content displayed on our website may be out of date at any given time and we are under no obligation to update it.

4.2. We do not guarantee that our website or any content on it will be free from errors or omissions.

5. Website access

5.1. This website is available free of charge.

5.2. There is no guarantee that our website or any of its content will always be available or uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We accept no liability to you for any reason our website if unavailable for any period of time.

5.3. The responsibility for marking necessary arrangement for you to have access to our website is yours.

5.3. The responsibility for ensuring that all persons that access our website by means of your internet connection are made aware of these terms of use, and all other terms and conditions associated with our website and that they are complied with.

6. Account and password

6.1. Either if you choose or you are provided with an identification code, password or other unique pieces of information that is part of our security procedures, this must be treated as confidential and must not be disclosed to a third party.

6.2. If it is known or suspected that any of your security details have been breached, you must notify us immediately at

7. Information about Truflame is a site operated by Truflame (Welding Equipment) Ltd (trading as Truflame) ("we"). We are registered in England and Wales under company number 1608371 and have registered office at Truflame House, 56 Newhall Road, Sheffield, United Kingdom. Our VAT number is GB308946533.

8. Intellectual Property Rights

We are the owner of the licensee of some intellectual property rights that feature in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

9. Reliability of information

9.1. The content of our website is only provided for general information and is not intended to amount to advice to rely on. Professional of specialist advice must be obtained before taking, or refraining from, any action on the basis of the content on our website.

9.2. Reasonable efforts are made up to update the information on our website, however we make no representations, warranties or guarantees, whether express or implied that the content on our website is accurate, complete or up-to-date.

10. Limitation of our liability

10.1. There is nothing in these terms of use that excludes or limits our liability for death of personal injusry arising from our negligence, or fraud of fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2. To the extent permitted by law, we exclude all conditions, warranties, and representations or other terms, which may apply to our website or any content on it, whether express or implied.

10.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

         10.3.1. use of, or inability to use, our website; or

         10.3.2. use of or reliance on any content displayed on out website

         10.3.3. If you are a business user, please note that in particular, we will not be liable for:

         10.3.4. loss of profits, sales, business, or revenue;

         10.3.5. business interruption

         10.3.6 loss of anticipated savings;

         10.3.7. loss of business opportunity, goodwill or reputation; or

         10.3.8. any indirect or consequential loss or damage

10.4. If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, an we ahve no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.5. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

10.6. We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

11. Viruses

11.1. There is no guarantee that our Website will be secure of free from bugs or viruses.

11.2. You should use virus protection software.

11.3. The configuring of your information technology, computer programmes and platforms in order to access our Website is your responsibility.

11.4. You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

12. Making links to our website

12.1. Permission is given for you to link to the home page of our Website providing that you do so in a way that is fair, legal and does not damage our reputation or take advantage of it.

12.2. You must not establish a link in any way that suggests any form of association, endorsement or approval on our part where none exists.

12.3. You must not establish a link to our Website that is not owned by you.

12.4. You must not establish to any part of out website other than the home page, nor must our Website be framed on any other site.

12.5. We reserve the right to withdraw linking permission without notice.

12.6. If you would like to use our Website in any way that has not been set out above please contact

13. Third-party link and information in our website

13.1 Any sites and recourses that are linked in our website by third parties are provided for information only.

13.2. We have no control over content of third-party sites or resource.

14. Applicable law

14.1. If you are a consumer, please note that these terms of use, its subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

14.2. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

15. Online Pricing

15.1. We endeavour to offer the best price possible at all times. However, like many other websites, some of our prices may be cheaper online. This is due to the significant cost difference that exists when operating a website vs high street stores. For example, online payments are handled electronically and do not require any intervention from a member of staff, this is often why prices online can be offered cheaper.

16. Contact Details

If you would like to contact us, please email or call us on 0114 243 3020

Thank you for visiting our Website.

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