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Delivery & Returns

Shipping Policy

Here at Truflame (Welding Equipment) Ltd we pride ourselves on excellent customer service.

UK Mainland Delivery is £10.50 (excluding VAT) with FREE shipping when spending over £150 up to 25kg. We know that you don't want to wait for days for your order to arrive. That's why we send every order within the UK Mainland by Fedex. This means that, all being well, you should receive your parcel the following working day after it has been despatched

Any order that we receive before 1pm on a working day will be despatched on the same day (subject to stock)

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive. Unfortunately at the moment we can not process orders for Europe and the rest of the world over the website due to additional costs however if you need anything please get in touch through our contact us page and we can get these out to you ASAP.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for a list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

Delivery for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

*Postcodes included within this section are:

  • AB31 - 38, AB41 - 45, AB51 - 56.

  • BT1-94

  • FK19 - 20

  • GY1-10

  • HS1 - 9

  • IV1 - 32, IV36, IV40 - 49, IV51 - 56

  • JE1-3

  • KA27 - 28

  • KW1 - 17

  • PA20 - 49, PA60 - 78, PA80 - 88

  • PH1, PH5 - 10, PH15 - 26, PH30 - 44

  • ZE1 - 3

  • How will my item(s) be sent to Republic of Ireland.

    We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx

    How will my item(s) be sent Western Europe?

    All items will be sent using Fedex so that all items are traceable.

    Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

    How will my item(s) be sent rest of the World?

    Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

    Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

    Which items cannot be sent overseas?

    Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, if you are unsure if an item can be dispatched overseas please contact us to confirm.

    Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

    How will I know when my order has been dispatched?

    When your order has been dispatched you will receive an e-mail notification advising of this.

    Help! I haven't received my parcel, what should I do?

    Contact us - we will do anything we can to help. If your order has been dispatched with Fedex then we can track and trace it using their online system.

    For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Truflame (Welding Equipment). If not received, these items will not be deemed to be missing until two weeks have passed.

    Returns, Refund & Cancellation Policy

    We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

    Unwanted Goods

    Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

    Please note that you are responsible for shipping costs when returning unwanted goods.

    Faulty Goods

    If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

    Exchanging goods

    If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

    Changing or cancelling an order

    Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days. You will not be able to cancel if the item was a special order item, you will be notified of this at the time of ordering.

    If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add any more items and you will be required to place an additional order.

    Will any return costs be refunded?

    If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

    We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

    My Payment Card has changed/expired. How will I receive my refund?

    We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

    When will I receive my refund?

    We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on your card.


    For any of your delivery queries you can get in touch by 0114 243 3020 or email us at, we will look to respond within 24 hours. Alternatively, fill out our contact us form. 

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