Frequently asked questions
Will I be charged VAT?
If you are in the UK you will be subject to VAT regardless of status.
If you are outside of the UK but in a European Union Country, you will still be subject to VAT if you are private individual or company without a registered VAT number.
Who can buy from our website?
You can buy from our website 24/7 365 days a year even when we're sleeping. However if you make a purchase outside of business hours 8:30am - 5:00pm (4:30pm Friday) your order will be shipped the next business day stock depending.
Where do we ship?
We ship worldwide! However outside England are unavailable to purchase online due to shipping error.
Can I collect goods in person?
You can collect in person choose option collect in store at checkout.
How can I check the status of my order?
If there is any issue with your order, you will be contacted.
How long does shipping take?
All UK order are shipped on a Next Day Service.
Do I need to login to buy from the website?
It is not necessary to create an account in order to purchase from our website, however we often run promotions and offer discounts to our account holders.
Truflame (Welding Equipment) Limited is authorised by the Financial Conduct Authority for the purposes of secondary credit broking, under the term of The Consumer Credit Act 1974. Firm reference Number FRN 843237. Credit will be subject to terms and conditions and may also be subject to credit checks.