Frequently asked questions

Will I be charged VAT?


If you are in the UK you will be subject to VAT regardless of status.
If you are outside of the UK but in a European Union Country, you will still be subject to VAT if you are private individual or company without a registered VAT number. You will NOT pay import duty or VAT on your purchase when it arrives in your country. If you are outside of the UK and European Union you will NOT pay VAT.




Who can buy from our website?


You can buy from our website 24/7 365 days a year even when we're sleeping. However if you make a purchase outside of business hours 8:30am - 5:00pm (4:30pm Friday) your order will be shipped the next business day stock depending.




Where do we ship?


We ship worldwide! However outside England are unavailable to purchase online due to shipping error. However if you call our head office 0114 243 3020 we can give you an accurate shipping price.




Can I collect goods in person?


You can collect in person choose option collect in store at checkout. Our showroom is based in Sheffield, set your Satnav to S9 2QL with full address of 56 Newhall Road Sheffeld.




How can I check the status of my order?


If there is any issue with your order, you will be contacted. If an item is out of stock we will advise you of an approximate due date. We will also keep you updated if this date cannot be met for any reason.




How long does shipping take?


All UK order are shipped on a Next Day Service. Delivery of European orders may vary depending on your location.




Do I need to login to buy from the website?


It is not necessary to create an account in order to purchase from our website, however we often run promotions and offer discounts to our account holders. If you have a question that is not listed above, please email us at sales@truflame.co.uk and we will do our best to assit you with your query.





Truflame (Welding Equipment) Limited is authorised by the Financial Conduct Authority for the purposes of secondary credit broking, under the term of The Consumer Credit Act 1974. Firm reference Number FRN 843237. Credit will be subject to terms and conditions and may also be subject to credit checks.

Please note some product images are for illustrative purposes only. 
Actual product may vary

Truflame House, 56 Newhall Road

South Yorkshire, Sheffield S9 2QL

United Kingdom

Sales@truflame.co.uk

0114 243 3020

Registered Company No.01607371

VAT No. 308946533

Showroom Opening Times 

Mon - Thurs: 8:30am - 17:00pm

Friday: 8:30am - 16:30pm

Sat - Sun: Closed

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